The Optical Manager is responsible for supporting optical business operations for all practices within the organization
The Optical Manager is responsible for providing the tools, support, leadership, and strategic direction necessary to deliver executional excellence, high standards of service, and deliver incremental revenue profit contributions
This role supports a positive and professional work environment that emphasizes accountability, integrity, and professional growth
This role works cross-functionally and collaborates closely with associated practices and their department managers / supervisors to ensure the achievement of targeted business objectives
Ensures the highest standard of patient service and execution in the Optical Department
Support operations standards, strategic priorities, and achievement of financial goals of optical boutiques located inside the associated practices
Assist the office managers in day-to-day relationships inter-departmentally
Provide guidance and functional support to the practices to ensure that the optical boutiques achieve sales and patient-service related goals, primarily measured through key performance indicators
Communicate regularly with office managers to monitor the performance of all company policies, initiatives, programs, and standard operating procedures
Collaborate with management on the training and development of Optical management
Consistently networking, sourcing, and recruiting optical talent working closely with Human Resources to ensure proper staffing levels in all optical departments
Build relationships / partnerships with industry and supplier organizations to collaborate and improve on optical margins and operations
Maintain optical inventory system
Provide guidance and oversight to the organizations’ internal optical laboratory
Oversee and manage performance of managerial staff and address any issues as they arise.
Make sure personnel policies are being followed and relied upon to address performance deficiencies and ensure disciplinary action is being consistently applied across the organization.
Provide guidance to managers related to staff management challenges and problems, and ensure managers are communicating performance objectives to all subordinates.
Resolve any conflicts that may arise within the management staff and provide necessary coaching and discipline where appropriate.
Develop strategies and plans to keep organization staffed at appropriate levels and with necessary skill sets
Other duties as assigned
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