Employment Application Vision Center South

Eye Partners and its affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, sex, national origin, age, genetics, citizenship, disability, marital status, veteran status or any other protected status. This policy governs all areas of employment at Eye Partners and its affiliates, including recruiting, hiring, training, assignments, promotions, compensation, benefits, discipline and terminations.

I understand that if I am employed by Eye Partners and its affiliates for any duration, that such employment is of an AT WILL nature, meaning that I can end my employment relationship with Eye Partners and its affiliates at any time, for any reason or no reason at all, and that Eye Partners and its affiliates may terminate my employment at any time, for any reason, with or without cause, or for no reason at all. I also understand and acknowledge that completion of this application for employment does not guarantee me a personal interview, an offer of employment, or consideration for current or future openings, and that no commitments are made or implied regarding employment, and that this document does not create a contract of employment or otherwise, either express or implied, between Eye Partners and its affiliates and myself.

Furthermore, In the event I am hired by Eye Partners and its affiliates, I will not disclose, use or take, directly or indirectly, either during or after my employment, any property of Eye Partners and its affiliates or confidential or proprietary information concerning Eye Partners and its affiliate’s patients, vendors, employees and / or its business. I also agree to deliver promptly to Eye Partners and its affiliates, on request or on the date of termination of my employment, all documents, copies thereof, and other materials relating to any confidential or proprietary information that is the property of Eye Partners and its affiliates. Additionally, I agree to return all equipment, tools, instruments, identification badges / documents, materials, outstanding cash advances, wages paid in error, credit cards, uniforms, keys, software, hardware, or any other items furnished to me by Eye Partners and its affiliates. I hereby agree that if I do not return said items and/or cash, I authorize Eye Partners and its affiliates, or its agent, to deduct the value of such items from my paycheck. All deductions will be done in accordance with the law.

Review customer invoices for accuracy.
Ensure that all invoices are mailed to customers on time.
Maintain files and records so they remain updated and easily accessible.
Assist in making accounts receivables collection calls and in setting up payment terms for clients.
Answer the departmental phones and redirect calls to appropriate colleagues.
Sort and distribute incoming mail and prepare outgoing mail.
Process and prepare documents, such as business or government forms and expense reports.
Maintain the departmental printers and copiers operating properly and alert management when repaid is required.

General office duties.
Maintain cleanliness as assigned by supervisor.
All other duties as assigned.

Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner.
Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.

Enter/chart notes into the patient record, providing needed documentation for the Optometrist.
Order and receive contact lens for patients.
Keep up-to-date inventory of contact lens, contact lens solution, etc.
Prepare exam rooms for the Optometrist to perform exams on patients.
Perform doctor requested testing: VA’s, IOP, Color Vision, Visual Field Testing, Fundus camera, OCT.
Provide instruction and training for contact lens insertion and removal to patient.
Measure and polish gas permeable lenses.

Understand insurance coverages to submit claims to different carriers.
Schedule and confirm patient appointments.
All other duties as assigned.

Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to take a stand on issues of importance, without being abrasive.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.

Provide exceptional customer service at all times.
Assist patients in the selection of eyewear frames according to style and color.
Operate manual lensometer and auto-lensometer.
Educate and recommend specific lenses, lens coatings, and frame to suit patient needs.
Continue to stay educated on current brand knowledge.
Accurately collect facial measurements.
Dispense patient orders.
Identify and resolve patient complaints through troubleshooting.

General office duties.
Maintain cleanliness as assigned by supervisor.
All other duties as assigned.

Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner.
Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.
Must have the ability to demonstrate strong need to achieve goals and not give up.

Identify and work with basic optical laboratory equipment, tools, supplies, and materials.
Consistently adhere to hourly deadlines for finishing jobs.
Sort lenses and match to patient’s tray.
Edge lenses.
Fit lenses into frames.
Inspect completed jobs for accuracy.
Assist in ordering new jobs with our surfacing lab.
Order lenses with stock lab.
Maintain internal lens inventory levels.
Troubleshoot eyewear for quality.
Maintain the lab area and equipment in a safe and organized manner.

Cleaning as assigned by supervisor.
All other duties as assigned.

Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.

Assist with patient care and eye examinations.
Explain the examination process to patients, prepare them, and administer visual exam.
Provide exceptional customer service during all patient encounters.
Chart patient’s vision history.
Maintain patient records.
Perform minor repairs on broken or damaged glasses.
Maintain inventory of contact lens, contact lens solution, etc.
Operate manual lensometer, auto-lensometer, autofractor/keratometer, retinal camera, visual field, GDX, or OCT.
Follow scripting for testing equipment.
Sanitize all examination equipment.
Set phoropter to patient RX or re-set to plano (per Doctor’s request).
Display working knowledge of eye anatomy, diseases, symptoms, and ocular medications.

General office duties.
Cleaning as assigned by supervisor.
All other duties as assigned.

Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.
Must have the ability to be pragmatic and be ale to generate realistic and practical solutions to a problem.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner. Ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must be client orientated and driven by satisfaction.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarifying information, research every issue and providing solutions
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets

General office duties
Maintain cleanliness as assigned by supervisor
All other duties as assigned

Must have the ability to acquire understanding and absorb new information (a quick study).
Must have the ability to analyze data from various sources and draw reasonable conclusion.
Must have sound judgment/decision making ability, must be able to apply consistent logic, rationality and objectivity in decision-making.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients and other; puts honestly and integrity above self.
Must have the ability to plan, organize, schedule work in efficient and productive manner.
Must have the ability to focus on key priority, juggles multiple projects, and manages time effectively.
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement.
Must have the ability to maintain poise and composure under heavy pressure from clients, supervisors and/or company officers.
Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.

Must have the ability to display appropriate demeanor, dialogue, interaction and attire when dealing with clients and/or co-worker
Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness and trustworthiness.
Must have the ability to work in a team setting and establish collaborative peer relationship.
Must have the ability to communicate effectively in both written and verbal communication.
Must have the ability to listen, comprehend directives, inquiries and/or comments, and decipher intent and meaning.

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-do attitude.

Perform comprehensive eye exams
Diagnose and assist in the treatment of ocular disease
Prescribe corrective lenses
Provide pre- and post-operative care to surgical patients
Promote healthy vision by counseling and educating patients
Maintain detailed patient records regarding diagnosis, treatment plans, and progress using NextGen EHR
Handle eyecare emergencies

Doctor of Optometry (O.D.) degree
Valid state license to practice optometry

401k
Malpractice insurance
Licensing fees
Credentialing

Drive patient loyalty and patient satisfaction to deliver maximum value Ensure that the office delivers customer service that exceeds the patient’s expectation; Proactively address patient feedback concerns in an immediate, professional manner; personally, handle any patient complaints that are escalated within the office; Monitor and react to Patient Loyalty results and align office team to the critical goal of retaining patients for the long-term health of the company; Respond with urgency to any examples of inadequate service being delivered to our patients; Reward and recognize great examples of service within the office; Work in cooperation with the Customer Service Department to resolve any outstanding patient concerns to the patient’s satisfaction; Build a partnership with the OD’s so that there is a shared commitment to patient satisfaction and patient loyalty.
Drive incremental revenue improvements Working closely with the Regional Director, execute a plan to growth office revenues by maximizing each appointment; Provide guidance and functional support to the office team to ensure that they achieve sales and patient service related goals; primarily measured through key performance indicators (KPIs) results; Reinforce the appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty; Take appropriate actions to address office performance that detracts from revenue growth. Control expenses to maximize office contributions and efficiently manage labor resources
Ensure Cost of Goods Sold are minimized Use the P&L (profit and loss statement) for the office to make smart business decisions; review trends within the P&L to proactively plan actions; Confirm that all office work schedules match budgetary expectations and patient service needs on a daily and weekly basis; React to changes in business trends to reallocate labor resources effectively; Control payroll costs by monitoring reports and reviewing actual payroll results; Work in cooperation with Professional Services team to ensure OD’s are providing maximum value and service to patients; Ensure proper pricing and effective selling techniques are used to maximize revenue while controlling cost of goods (COGs); Ensure the office is in compliance with company policies and standard operating procedures (SOPs) - monthly reporting and auditing the office’s performance and records and implementing corrective actions plans, where appropriate, to address non-compliant situations; Drive Sales in all aspects of the practice and Be prepared for the Regional Director monthly audit and provide updates to the Regional Director on all corrective actions needing to be taken; Report all associates concerns or questions to ensure that they are addressed in a timely fashion and routed to the correct individual for resolution; Follow up/through on matters until completed or closed; Proactively coordinate personnel-related matters, including recruiting requirements, disciplinary actions, terminations, etc. with your Regional Director.
Develop team within the office that is fully aligned and can deliver to company goals and expectations Build a team of associates committed to achieving increased revenue results, building office contributions through COGS focus, and delivering top tier patient service every day; Be supportive and encouraging of the development of associates through new hire training and companywide training initiatives; Consistently demonstrate behavior and communication styles that effectively communicate the organizational expectations for professionalism and performance while leading by example; Communicate regularly with the office team to reinforce the values and the mission of the company; confirm understanding of company direction and ensure that in-office behaviors align to that message.
Manage the patient/physician schedule to maximize the use of provider time
Schedule staff to meet the operational and medical care requirements of the patients
Be available to address physician and staff issues in a positive manner, as needed
Manage and resolve patient complaints, as needed
Direct the day-to-day functions of the office staff in accordance with current rules, regulations, and guidelines that govern a private medical practice
Ensure staff assigned to you comply with the written policies and procedures established by the practice
Ensure the office staff interacts with patients and all referral sources in a professional, competent, and compassionate manner
Develop team within the office that is fully aligned and can deliver to company goals and expectations
Maintain adequate inventory in optical and control loss of inventory
Conduct regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the overall effectiveness of the clinic staff
All other duties as assigned or required.

Strong leadership and communication skills.
Be comfortable with being a role model and setting examples.
Able to work independently and collaboratively with individuals both inside and outside the practice in an environment with frequently changing priorities.
Able to prioritize tasks effectively.
Able to positively implement corporate policies and procedures.
Able to train and mentor staff.
Able to resolve personnel issues in a positive and proactive manner.
Must have proven experience in developing and maintaining an efficient, cohesive and productive team.
Excellent computer and analytical skills.
Ability to stay up-to-date with government programs such as Meaningful Use, PQRS, and the Merit-Based Payment System (MIPS) to ensure the practice is compliant with all regulations.

Must have the ability to acquire understanding and absorb new information
Must be able to analyze data from various sources and draw reasonable conclusion.
Must have sound judgement/decision making ability, must be able to apply consistent logic, rationality, and objectivity in decision-making
Must have the ability to detect errors, omissions, miscalculations, and non-compliance against requirements
Must have the ability to take calculated risks when favorable outcomes are not always guaranteed.
Must have the ability to detect errors, omissions, miscalculations, and non-compliance against requirements.

Must have the ability to maintain confidentiality and display ethical behavior in all business dealing; ability to be trusted by peers, clients, and others; puts honesty and integrity above self.
Must have the ability to seek out and seize opportunities; able to achieve results despite lack of resources or defined process
Must have to ability to plan, organize, schedule work in a productive manner
Ability to focus on key priority juggles multiple projects and manages time effectively
Must have the ability to work independently of others without significant supervisory oversight or co-worker involvement
Must be able to maintain poise and composure under heavy pressure from patients, supervisors, and employees

Must have the ability to exhibit high levels of energy, a strong desire to achieve, and appropriately high dedication.
Must have the ability to exhibit a can-doattitude.
Must have the ability to exhibit desire to grow in responsibilities.
Must have the ability to demonstrate consistent effort in passionately striving to achieve results.

Must have the ability to choose effective staff members that bring necessary skills, ability, and competencies to the department and organization
Must have the ability to successfully train and develop subordinates in a manner that ensures a high probability of success in performance of their responsibilities
Ability to measure performance thoroughly, reinforce successful behavior, and quickly address performance deficiencies to ensure each staff member is continually improving, and if not, coach accordingly.
Must have the ability to inspire others

BA/BS strongly preferred
Minimum 2-3 years of Medical or Optical office management experience
Minimum 2-3 years Retail Management experience
Knowledge of medical software, scheduling, insurance processing and collections preferred
Optometric practice knowledge preferred
Must be a positive, self-motivated individual, that enjoys leading a dynamic team of professionals

The Optical Manager is responsible for supporting optical business operations for all practices within the organization
The Optical Manager is responsible for providing the tools, support, leadership, and strategic direction necessary to deliver executional excellence, high standards of service, and deliver incremental revenue profit contributions
This role supports a positive and professional work environment that emphasizes accountability, integrity, and professional growth
This role works cross-functionally and collaborates closely with associated practices and their department managers / supervisors to ensure the achievement of targeted business objectives
Ensures the highest standard of patient service and execution in the Optical Department
Support operations standards, strategic priorities, and achievement of financial goals of optical boutiques located inside the associated practices
Assist the office managers in day-to-day relationships inter-departmentally
Provide guidance and functional support to the practices to ensure that the optical boutiques achieve sales and patient-service related goals, primarily measured through key performance indicators
Communicate regularly with office managers to monitor the performance of all company policies, initiatives, programs, and standard operating procedures
Collaborate with management on the training and development of Optical management
Consistently networking, sourcing, and recruiting optical talent working closely with Human Resources to ensure proper staffing levels in all optical departments
Build relationships / partnerships with industry and supplier organizations to collaborate and improve on optical margins and operations
Maintain optical inventory system
Provide guidance and oversight to the organizations’ internal optical laboratory
Oversee and manage performance of managerial staff and address any issues as they arise.
Make sure personnel policies are being followed and relied upon to address performance deficiencies and ensure disciplinary action is being consistently applied across the organization.
Provide guidance to managers related to staff management challenges and problems, and ensure managers are communicating performance objectives to all subordinates.
Resolve any conflicts that may arise within the management staff and provide necessary coaching and discipline where appropriate.
Develop strategies and plans to keep organization staffed at appropriate levels and with necessary skill sets
Other duties as assigned

Bachelor’s Degree preferred, or the equivalent years related experience
5 years of supervisory and customer service experience strongly preferred
Advanced computer skills including Microsoft Office
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Understands when to route inquiries to next level.
Self-motivated with strong organizational skills and superior attention to detail.
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
Ability to adapt to frequent priority changes.
Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.
Team player that develops strong collaborative working relationships with internal partners and can effectively engage and ability to build consensus among cross-functional teams.
Strong problem solving and negotiation skills

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance

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Equal Opportunity Statement

Confidentiality Agreement and Employment-At-Will

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Employment Application

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Confidentiality Agreement and Employment-At-Will

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